Help desk
Find the next step quickly, whether you are comparing cars, preparing a listing, or checking on a payment or request.
01 / Help desk
Each path starts with the information you need to make a decision, not a wall of policy language.
Use the map and filters, compare the listing details, then request the dates that work for you.
02See what owners prepare before review: identity, vehicle documents, photos, price, and availability.
03Understand the rental subtotal, IR service fee, connected payout account, and completion step.
04Keep exact addresses private, manage conversations, and report an issue from your account.
02 / Help desk
IR separates the vehicle rental amount from its service fee so you can see the owner side of the transaction before you publish.
Illustrative El Salvador example
A $100.00 rental subtotal
This example excludes taxes, delivery, extras, and any security deposit. Your saved pricing and the final trip record are the source of truth.
Choose a daily price, discounts, advance notice, and availability in your owner account.
Payout details are entered with the secure payout provider. IR keeps the account reference and readiness status, not your full bank details.
The renter sees the rental amount, IR service fee, and any applicable lines in the checkout total.
Once the trip is completed and your connected account is enabled, IR sends eligible owner earnings there. Bank arrival timing depends on the payout provider.
The current El Salvador configuration gives the owner 100% of the vehicle rental subtotal. Taxes and security deposits are not owner earnings. Delivery, extras, refunds, and other approved adjustments are shown separately and can change the final amount.
03 / Help desk
If your answer is not here, sign in so IR can show the details for your account or booking.
Yes. You can view cars, use the map, and compare details. You need an account to send a request.
IR shows an approximate municipality-level location to protect the owner’s privacy.
Look at the photos, year and model, transmission, seats, daily price, description, and approximate location.
Sign in and open Bookings. You will see the status, messages, and next steps there.
Create an account, enable owner mode, and complete the listing. The vehicle is reviewed before it appears publicly.
In the current El Salvador setup, the owner receives the vehicle rental subtotal. IR’s service fee is shown as a separate renter line; the final amount can change if approved adjustments apply.
The owner must have an enabled connected payout account. Eligible earnings are sent after the trip is completed; the provider controls the final bank arrival timing.
No. Payout details are entered with the secure payout provider. IR stores only the provider account reference and readiness status needed for eligibility.
Yes. Use the ES/EN selector at the top of any page.
